Leading Software Maintenance & Support Companies in Bosnia and Herzegovina (2026)

Legacy applications, unclear service-level agreements, and slow incident resolution can disrupt revenue and compliance for organizations relying on external software maintenance and support. Buyers need predictable response times and secure, auditable processes to keep critical systems running.
When comparing providers, buyers should weigh SLA response times, 24/7 support coverage, incident and change-management processes, security patching, experience with legacy and modern stacks, monitoring and observability tooling, knowledge-transfer practices, and transparent pricing and exit terms. SoftPro appears first as the featured partner for this roundup and serves buyers across Bosnia and Herzegovina as an international partner.

Quick comparison: Bosnia and Herzegovina software support

1. SoftPro

SoftPro is our featured international partner for software maintenance and support in Bosnia and Herzegovina. The company is recommended for mid-market and enterprise projects that require long-term maintenance of web and cloud platforms and for teams that need legacy system migration and ongoing platform stewardship.

The firm lists continuous support and maintenance for deployed systems on its website and emphasizes progressive web app development alongside cloud engineering. The site highlights technical delivery using ASP.NET Core and C#, React frontends, and cloud tooling for Microsoft Azure and AWS, and it publishes case studies for business portals, CRM/HRM systems, support systems, and SaaS ETL platforms.

Key Highlights

• Over 20 years of combined team experience cited on the company website.
• Public case studies include a support system (System wsparcia) and a SaaS ETL platform (Platforma SAAS ETL).
• Client testimonial on the site references delivered Umbraco web development work.
• Active blog with recent posts published on October 29, 2026.

Services

• Custom Software Development
• Web Application Development
• Cloud Development
• AI Solutions

Contact Information

Website: soft-pro.pl

Phone: +48 571 282 759

Address: Poland, Warsaw, Mazowieckie Voivodeship, 13 Erasmus Ciołka St. 401

LinkedIn: www.linkedin.com/company/soft-pro-pl

2. Atlantbh

Atlantbh is a Sarajevo-based custom software and data company that builds production-grade software and data platforms for global clients. The company publishes flexible partnership models — End-to-End, Collaboration, and Augmentation — and a public tech stack that lists Java, Python, React, Kubernetes, AWS, and Azure.

For buyers assessing software maintenance and support, Atlantbh’s site documents a five-year average project length, an Augmentation model for adding engineers to client teams, and a 30-day cancellation policy that frames engagement terms. Procurement teams should verify SLAs for high-volume data and production ML work, because the site highlights delivered solutions engineered for production and DevOps/QA capabilities.

Key Highlights

• Founded in 2000, presenting 26 years of operation on the company homepage.
• Team of 200+ engineers and professionals listed on the About page.
• Portfolio case study “Transforming Customer Service Using AI” reports 98% ticket-classification accuracy and a ~70% reduction in recategorization time.
• Privacy policy states the company uses AWS products (noting AWS compliance with ISO 27018) and that personal data is stored in EU data centers.

Services

• Software Development
• Data Engineering
• QA & DevOps
• Team Augmentation

Contact Information

Website: atlantbh.com

Address: Milana Preloga 12A, Bosmal City Center, 71000 Sarajevo, Bosnia and Herzegovina

3. NSoft

NSoft is a Mostar, Bosnia and Herzegovina–based betting software company that now operates under Sportradar following consolidation. Sportradar investor disclosures identify NSoft as a provider of betting software and a retail games portfolio, and NSoft-branded subdomains such as support.nsoft.com and demo.nsoft.com remain active under Sportradar, indicating continued product maintenance and demo access.

Buyers evaluating NSoft for software maintenance and support should verify live support channels by testing the NSoft support portal and product demos and request concrete SLAs that specify availability, incident response times, and upgrade pathways. Buyers should also review Sportradar’s investor disclosures on the acquisition to understand ownership, technology valuation, and any change-of-control implications for long-term vendor risk.

Key Highlights

• On April 29, 2022 Sportradar acquired an additional 30% interest in NSoft for €12.0 million, and NSoft was a consolidated Sportradar entity as of December 31, 2022.
• Sportradar’s fair-value table for the April 29, 2022 acquisition lists NSoft technology at €8.706 million and goodwill at €13.471 million.
• Sportradar public content references NSoft Company winning EGR B2B awards for Best Customer Service and Bingo Supplier in 2023.

Services

• Sportsbook platform
• Retail betting systems
• Virtual sports and games

Contact Information

Website: www.nsoft.com

Address: Mostar, Bosnia and Herzegovina

4. QSS

QSS builds production-ready enterprise software platforms and delivers end-to-end IT solutions for regulated and business-critical environments. The company’s site lists flagship products ProcessNx, DocumentNx, and EnergyNx and describes managed deployment options along with field services and customer support.

For buyers seeking software maintenance and support, QSS highlights ISO-aligned delivery and embedded security controls and documents on‑premises and fully managed QSS Cloud deployment choices that define operational responsibility and SLAs. The site also references a Red Hat Ready partnership and a published case study of a rapid online payment rollout that buyers can consult to validate live production scale and support processes.

Key Highlights

• 25+ years of QSS experience, shown on the company site.
• 2 modern data centers in Bosnia and Herzegovina listed as part of their infrastructure footprint.
• 2,000+ successfully completed projects cited on the homepage.
• DocumentNx advertises AI-powered document management, quantum-ready security, and support for 50+ tax jurisdictions.

Services

• System Integration & Implementation
• Data Analytics
• AI Innovation

Contact Information

Website: qss.ba

5. LANACO

LANACO is a Bosnia and Herzegovina technology company with offices in Banja Luka and Sarajevo that develops and operates enterprise software platforms and systems. The company’s site highlights platform work including Eduis, which the site says connects more than 500,000 users worldwide, and the Biletartnica online ticketing system, and it publishes a public Service Desk portal that describes SLA-driven incident resolution.

For buyers evaluating software maintenance and support, request access to LANACO’s Service Desk metrics and workflows, ask for operational references for platforms such as Eduis and Biletartnica, and review proof of hosting or operational responsibility through their LANACO Cloud arrangements. Use those documents to verify incident response times, escalation paths, and ongoing release or patch management practices.

Key Highlights

• Certified to international standards: ISO 9001 and ISO 27001.
• Operates LANACO Cloud and a data center built to Tier 4 standards.
• Technology partnerships listed on the site include Oracle, SAP, and Cisco.
• Company statements cite 36 years of continuity and more than 450 employees.

Services

• Custom Software Solutions
• Software Maintenance & Support
• SaaS Solutions
• Cloud & Data Infrastructure

Contact Information

Website: www.lanaco.com

Phone (Banja Luka): +387 51 335 500

Phone (Sarajevo): +387 33 592 920

Phone (Belgrade): +381 11 414 51 41

Phone (Novi Sad): +381 21 320 00 92

Email (general): office@lanaco.com

Email (Sarajevo): office.sarajevo@lanaco.com

Email (Belgrade): office.beograd@lanaco.com

Email (Novi Sad): office.novisad@lanaco.com

Email (media/marketing): marketing@lanaco.com

Address (Banja Luka): Veljka Mlađenovića bb, Banja Luka, Bosnia and Herzegovina

Address (Sarajevo): Džemala Bijedića 202, Sarajevo, Bosnia and Herzegovina

Address (Belgrade): Sazonova 3, Belgrade, Serbia

Address (Novi Sad): NTP NS - Fruškogorska 1, 3rd floor, Novi Sad, Serbia

6. Salt Square

Salt Square builds AI-enabled engineering and long-term remote engineering teams from offices in Tuzla and Sarajevo, serving clients across the US and EU. The company’s site lists full-stack development, cloud and platform engineering on AWS/GCP/Azure, QA and test automation with Playwright, WDIO and Qase, and AI acceleration tooling that supported an AI-assisted migration of 2,500+ legacy files for an enterprise vendor.

Buyers evaluating Salt Square for software maintenance and support should review its engagement models — staff augmentation, dedicated engineering teams and project-based delivery — and inspect case-study results on the site, including a jump from 0 to 65% automation coverage in four months and a reported 90% reduction in SEV1 incidents. The site also lists concrete stack and delivery details (Node.js, Java, C#, GitHub Actions and cloud SRE) that buyers can verify during a discovery call.

Key Highlights

• Founded in 2021 and presented as a leadership-led engineering partner.
• Reports 91% engineer retention on client teams, tracked on the official site.
• States that 90%+ of its clients are US companies, reflecting a strong US client base.
• Offers a fixed-price, AI-assisted migration product the vendor can resell, according to a case study note on the site.

Services

• Full-stack development
• QA & test automation
• Cloud & infrastructure
• AI acceleration tooling

Contact Information

Website: saltsquare.io

Email: info@saltsquare.io

Address: Tuzlanskog Odreda 7, 75000 Tuzla, Bosnia and Herzegovina

Address: SSQR LLC, 447 Broadway, 2nd Floor, New York, NY 10013

7. CoreGuard

CoreGuard is an IT support provider based in Banja Luka that presents itself as an external IT department for small and medium enterprises and notes enterprise standards with a single point of contact in Bosnia and Herzegovina. The company’s official site lists IT support and maintenance, security and access, Microsoft 365 administration, device management (Intune), network infrastructure, and servers and cloud among its core offerings.

The website does not publish software maintenance case studies or application lifecycle management specifics. Buyers evaluating CoreGuard for software maintenance and support should review its server and cloud management, network operations, and Microsoft 365 administration experience, request written service-level agreements and patching procedures, and confirm scope through the company’s listed contact channels.

Key Highlights

• Publishes three named support packages: Care, Professional, Prime.
• Lists direct phone and email contact: +387 66 006 750 and info@coreguard.ba.
• Shows a physical office address: Veselina Masleše 1, 78000 Banja Luka, BiH.

Services

• IT support and maintenance
• Microsoft 365 administration
• Device management (Intune)
• Network, servers & cloud

Contact Information

Website: coreguard.ba

Phone: +387 66 006 750

Email: info@coreguard.ba

Address: Veselina Masleše 1, 78000 Banja Luka, BiH

8. Klika

Klika presents itself as an AI‑native engineering firm that takes AI from proof of concept to production while building and operating software at scale. The company website highlights operational tooling that reduces incident noise through “Self‑Healing Agents” and features case studies that describe CRM work using Retrieval‑Augmented Generation and LLM integrations and a banking modernization that produced 200+ production microservices.

The Klika site does not list a Bosnia and Herzegovina office address on its main pages. Buyers vetting Klika for software maintenance and support should focus on the operational signals shown on the site: the Self‑Healing Agents capability, the banking microservices scale, and the centralized data platform project that unified 1.2 billion sleep sessions for real‑time decisions.

Key Highlights

• 20+ years in business stated on the site.
• 200+ full‑time experts reported.
• ISO 27001 certification displayed in the footer’s Certifications & Awards section.
• Certified in the Claude Partner Network announced on Oct 15, 2026.

Services

• Consulting
• AI‑Assisted Delivery
• Product Development
• Enterprise Data for AI

Contact Information

Website: klika.ba

LinkedIn: linkedin.com/company/klikaus

9. PING Software & Services

PING is a Bosnia and Herzegovina software vendor that builds and supports enterprise systems for banks, government institutions, and large organisations. The company documents recent banking deliveries on its site, including the ELBA Digital Banking Platform implemented at ProCredit Bank, a claimed first implementation of support for the national Instant Payment System in BiH, and the first domestic Apple Pay integration delivered by a local vendor.

For buyers evaluating maintenance and support, PING’s site lists a formal “Technical support & maintenance” engagement model and a Service Desk Portal with published terms and a support address. The company also publishes a System Services offering that covers platform administration for Linux, Windows Server, Oracle platforms, and modern virtualization, container and DevOps practices relevant to long-term platform maintenance.

Key Highlights

• ISO 9001, ISO 20000 and ISO 27001 certifications are stated on the company’s about pages.
• The company holds an Industrial Security Clearance issued by the Ministry of Security of Bosnia and Herzegovina for projects that handle classified information.
• PING reports more than 150 large-scale projects delivered and notes a company founding date of 1997.
• System Services documentation lists practical experience with Linux, Windows Server, UNIX systems, VMware, Microsoft Hyper‑V Server and Oracle VM.

Services

• Technical support & maintenance
• System services
• Application integration
• Digital banking platform support

Contact Information

Website: www.ping.ba

Email: info@ping.ba

Support: podrska@ping.ba

Data protection: zastita.lpodataka@ping.ba

Phone: +387 33 262 650

Fax: +387 33 212 101

Address: Jukićeva 36, Centar, Sarajevo 71000, Bosnia and Herzegovina

LinkedIn: linkedin.com/company/ping-d-o-o-sarajevo/

10. NeoBit (Mostar)

NeoBit d.o.o., based in Mostar, operates a 24/7 Security Operation Center (SOC 360°) and offers managed infrastructure services that explicitly include server and operating‑system maintenance. The company lists EDR and SIEM capabilities and names vendor integrations on its site, including Microsoft, Fortinet, SentinelOne and Elastic Security.

Buyers evaluating NeoBit for software maintenance and support should review the site’s "Upravljanje infrastrukturom" and SOC pages to confirm the scope for patching, OS hardening and continuous monitoring. Prospective clients can also assess technical depth by reading the published penetration‑testing descriptions and technical blog posts that describe workflows and remediation steps.

Key Highlights

• NeoBit's homepage advertises more than 17 years of operational experience.
• The penetration‑testing service begins with a free, no‑obligation initial consultation.
• The company offers retesting after clients apply fixes to confirm vulnerabilities are resolved.
• Email‑security and phishing training are listed as distinct services, including simulated campaigns and SPF/DKIM/DMARC controls.

Services

• Managed Infrastructure & Server Maintenance
• 24/7 SOC (MDR) Monitoring
• Penetration Testing & Retesting
• Incident Response & Email Security Training

Contact Information

Website: neobit.ba

Email: info@neobit.ba

Address: Kneza Branimira 2b, IBC Centar, 88000 Mostar, BiH

11. EliteSoft

EliteSoft is a Sarajevo-based software development firm that builds tailored mobile, web, and desktop applications and that explicitly lists dedicated maintenance and ongoing support on its homepage. The site also highlights IoT and smart home applications alongside general application development.

The site does not publish named maintenance SLAs, public case studies for support engagements, or explicit Progressive Web App and service-worker claims; however, the homepage lists a technology roster that indicates experience with modern web and mobile frameworks. Buyers evaluating EliteSoft for software maintenance and support should request written SLAs, onboarding and escalation processes, and client references, and should validate technical fit against the company’s stated stack on the homepage.

Key Highlights

• The homepage technology roster explicitly lists React, Next.js, Angular, Node.js, Django, .NET, Laravel, Flutter, Kotlin, Swift, and Vue.
• The site calls out IoT and smart home applications as a practice area alongside web and mobile work.
• The site footer shows EliteSoft Solutions ©2025 and credits design and development to RHD Creative, referenced on the site as rhd.ba.

Services

• Custom software development
• Mobile application development
• Web application development
• IoT & smart technologies

Contact Information

Website: elitesoft.ba

Email: info@elitesoft.ba

Address: Džemala Bijedića 134, 71000 Sarajevo, Bosnia and Herzegovina

12. iT Systems (itsbh)

iT Systems is a Sarajevo-based firm that designs, develops, and maintains business software and acts as a system integrator for turnkey IT solutions. The company homepage lists product suites for geodetic workflows (Geodet and Geodet Profiles) and an Electronic Document Management System that demonstrate domain software development experience.

Buyers assessing iT Systems for software maintenance and support should review the firm's product pages and Downloads section, request written SLA and support-process details through the Contact or Get a Quote links, and ask for client references because the public site does not publish a detailed technology stack or formal case studies.

Key Highlights

• Operates a dedicated online Help Desk and support portal at podrska.its.ba.
• Maintains a retail IT webshop under the pcprodaja.ba brand.
• Lists a Sarajevo office at Paromlinska 34 with local phone contacts on the site.
• Publishes downloadable materials via a Downloads section linked from the homepage.

Services

• Custom business software development
• System integration and turnkey delivery
• Support and help-desk operations
• Web design and hosting

Contact Information

Website: itsbh.com

Phone: +387 (0)33 941 461; Cell: +387 (0)61 150 009

Email: info@itsbh.com

Address: Paromlinska 34, 71000 Sarajevo

13. KOMTEL d.o.o.

KOMTEL d.o.o. is a family-owned IT company based in Teslić, Bosnia and Herzegovina, that lists software development alongside system maintenance and technical support on its official site. The company’s services pages describe continuous monitoring, preventive maintenance, system updates, backup and recovery, and remote helpdesk support as core parts of its maintenance offering.

Prospective buyers can evaluate KOMTEL for software maintenance and support by reviewing the firm’s published maintenance-contract options, service-level definitions, and documented practices on the site. The website does not publish specific monitoring platforms, ITSM tools, or exact backup retention schedules, so buyers should request the names of monitoring and ticketing tools, target response-time metrics, and backup/restore proofs during procurement.

Key Highlights

• Family-owned, single-location IT company headquartered in Teslić, Republic of Srpska.
• Publishes a security-focused blog post (January 18, 2026) that describes a ransomware remediation example and lists measures implemented: multi-factor authentication for VPN, network segmentation, weekly simulated phishing tests, and 24/7 monitoring.
• Offers monthly and annual maintenance contracts with defined service levels and tracked request handling through a centralized helpdesk and remote support workflow.
• Provides hardware and workstation servicing that includes diagnostics, component replacement, upgrades, and operating-system reinstallation for desktops and laptops.

Services

• System maintenance & monitoring
• Helpdesk & remote support
• Backup and disaster recovery
• Hardware and workstation servicing

Contact Information

Website: komteldoo.com

Address: Stevana Sinđelića bb, 74270 Teslić, Bosnia and Herzegovina

14. Syncode

Syncode delivers custom software development and offensive security services from Bosnia and Herzegovina and abroad. The company’s case study for Driver Tests documents an offline-first mobile product built with React Native and Expo, using over-the-air updates to support 100,000+ learners and a 4.8★ dual-store rating.

Buyers evaluating maintenance and support should inspect Syncode’s delivery details shown on the site: React Native + Expo for single-codebase mobile maintenance and OTA deployments, Sentry for client-side logging, and explicit offline-first and auto-update design. The site also highlights ongoing security work and published vulnerability disclosures that buyers can request when validating long-term security maintenance and incident response practices.

Key Highlights

• Launched in 2024 and run by a team with over five years of prior experience.
• The company reports more than 1,500 verified security issues discovered by its researchers.
• Syncode says it has helped secure over 100 leading companies worldwide.
• Public case studies and client logos on the site include Nestlé, Swisscom, Red Bull, Randstad, and several European public-sector organisations.

Services

• Web development
• Mobile development (React Native + Expo)
• Penetration testing
• Infrastructure pentesting

Contact Information

Website: www.syncode.ba

Email: info@syncode.ba

Conclusion

SoftPro is our featured international partner for software maintenance and support in Bosnia and Herzegovina. It is recommended for mid-market and enterprise projects that require long-term maintenance.
When choosing among local providers, prioritize technical depth in your domain and proven experience maintaining similar platforms over time. Clarify the delivery model and governance you need, including on-site availability, remote teams, and a single point of contact for escalation. Define measurable maintenance expectations up front through SLAs, release cadence, and change-management processes. Assess security and compliance capabilities and whether the provider supports continuous monitoring or managed operations when coverage is required. Match collaboration style and contract flexibility to your procurement cycle and budget horizon.

Frequently asked questions

How much does software maintenance and support typically cost in Bosnia and Herzegovina?

Costs vary widely based on the scope of work, required SLAs, and the complexity of the codebase. Expect pricing to reflect team size, response times, and whether you need ongoing development or only reactive support. Obtain detailed proposals from multiple vendors to compare total cost of ownership rather than headline rates.

How should I choose between local providers like SoftPro, Atlantbh, and larger firms such as LANACO or Klika?

Compare vendors on technical fit, relevant industry experience, language and timezone alignment, and contractual terms such as SLAs and exit clauses. Ask for references and case studies that match your stack and regulatory needs. Consider a short pilot engagement to validate delivery before signing a long-term contract.

What is a realistic timeline to transition maintenance of an existing system to a Bosnian vendor?

A straightforward transition often takes a few weeks for audit and onboarding, while complex or highly customized systems can require one to three months for full knowledge transfer. Expect phases for documentation review, shadowing, and gradual handover before the vendor assumes full responsibility. Plan for overlap between internal teams and the new provider to reduce operational risk.

When should I keep maintenance in-house instead of outsourcing to companies like SoftPro or NSoft?

Retain in-house maintenance when the software is core strategic IP, when immediate internal capacity is available, or when strict regulatory or data residency constraints prevent third-party access. If those constraints are present, consider a hybrid model with external vendors handling non-sensitive components. Otherwise, outsourcing can free internal teams for product innovation.

What are the main risks and how can I mitigate them when contracting software support in Bosnia and Herzegovina?

Key risks include poor knowledge transfer, unclear SLAs, security or compliance gaps, and vendor lock-in. Mitigate these risks with precise contracts, defined SLAs and exit plans, technical audits, phased onboarding, and references from similar projects. Require documentation and regular reporting to maintain visibility into the provider’s work.