11 Best Custom CRM Development Agencies in Poland for 2026

Many companies struggle to find a CRM development partner that can tailor workflows, integrate legacy systems, and ensure GDPR compliance while scaling with sales growth. Procurement teams should evaluate technical stack, platform experience, integration capability, data security, and ongoing support to avoid costly rework and vendor lock-in.

SoftPro is the featured international partner leading this list and serves buyers across Poland and the wider region. Compare providers on delivery methodology, CRM customization examples, migration plans, third-party integration experience, uptime and security practices, and transparent pricing as you review options.

1. SoftPro

SoftPro is the featured international partner for readers evaluating the 11 Best Custom CRM Development Agencies in Poland for 2026 and is positioned to support buyers seeking bespoke CRM systems and digital transformation across the Polish market. The company takes on projects ranging from startup MVPs and SaaS products to enterprise CRM modernizations, delivering work from its Warsaw headquarters.

The team builds on the Microsoft stack — ASP.NET, .NET Core and C# — and uses Azure for cloud deployments to support enterprise CMS work, migrations, integrations and long-term application support. Their delivery combines modernization pipelines, cross-platform integrations and operational support with a focus on secure CRM/HRM implementations.

Key Highlights

• Proprietary SortPro CRM/HRM platform for consolidating HR, project and customer data into a single environment.
• Design and implementation of security and compliance measures aligned with GDPR, HIPAA, and ISO standards for CRM/HRM projects.
• Integration experience connecting CRM workflows with Outlook, Gmail, Slack and Microsoft Teams.
• Product engineering that includes SaaS platforms, ETL pipelines and dedicated support systems for ongoing operations.

Services

• Custom CRM/HRM development
• Cloud & Azure engineering
• CMS development and migrations
• SaaS & product engineering

Contact Information

Website: soft-pro.pl

Phone: +48 571 282 759

Address: Poland, Warsaw, Mazowieckie Voivodeship, 13 Erasmus Ciołka St. 401

LinkedIn: www.linkedin.com/in/kyrylo-o

2. Netguru

Netguru is a Poland-based custom software development company that builds web and mobile platforms for commerce and enterprise clients using technologies like Ruby on Rails, React, and cloud platforms. It focuses on end-to-end product delivery across discovery, prototyping, MVP engineering, and production deployments while integrating AI features to modernize customer-facing systems.

Netguru’s approach pairs product design with engineering to accelerate digital commerce and enterprise workflows, making it a relevant partner for custom CRM projects that need rapid iteration and scalable backends.

Key Highlights

• Certified B Corporation® status, demonstrating a public commitment to social and environmental accountability.
• 400+ people on board, 2,500+ projects delivered, and a current NPS score of 73.
• Maintains Chatguru, an open-source retrieval-augmented generation (RAG) chatbot framework and uses LangChain for orchestration in AI projects.
• Case study: delivered a six-week MVP for Żabka that launched across 55 stores and integrated with the retailer’s loyalty app.

Services

• Custom CRM Development
• Product Discovery & Strategy
• DevOps & Cloud Engineering
• Quality Assurance

Contact Information

Website: www.netguru.com

Email: hello@netguru.com

Address: Nowe Garbary Office Center, Małe Garbary 9, 61-756 Poznań, Poland

3. STX Next

STX Next builds AI, data, cloud, and AI-augmented software with a two-decade foundation in Python and a focus on enterprise and mid-market clients in financial services, industrial, and technology sectors. Their public portfolio and case studies highlight end-to-end work from data platforms to production-ready applications.

The company combines product design, data engineering, and cloud-native delivery from centers in Poznań (HQ) and Mérida to support complex integration and modernization projects for business systems like custom CRMs. Their approach pairs AI-augmented engineering tools with secure cloud deployments to accelerate delivery for regulated industries.

Key Highlights

• ISO/IEC 27001 certification for information security.
• AWS Advanced Tier Services Partner status.
• Salesforce Optimization Services listed among their solutions.
• 450+ team members and 1,000+ successful projects reported on the site.

Services

• Machine Learning Development
• Web App Development
• Enterprise n8n Development

Contact Information

Website: www.stxnext.com

Email: business@stxnext.com

Address: ul. Mostowa 38, 61-854 Poznań, Poland

Address: C.11 310 Col. Santa Gertrudis Copo, Mérida, 97305, Mexico

Address: City Place 1401 Lake Plaza Dr, Ste. 200, Spring, TX 77389, United States

Address: 10 York Rd, London SE1 7ND, United Kingdom

Address: c/o Rödl RAe, Taunus Tower, Mergenthalerallee 73-75, 65760 Eschborn, Germany

4. Comarch

Comarch builds enterprise CRM and customer-engagement systems that are tightly integrated with its ERP, billing, and business-intelligence platforms. The vendor positions those integrated modules for customization so clients can map sales, service, and loyalty workflows onto existing enterprise data models.

The company delivers CRM capabilities across sales automation, loyalty management, marketing automation, and contact-centre functions and adapts those modules to client processes through on-premises, cloud, or hosted service models. That combination of packaged modules plus system integration makes Comarch a fit for custom CRM projects that require deep ERP and analytics linkage.

Key Highlights

• Group revenue reported at USD 380 million.
• Approximately 6,500 experts across the Comarch Group.
• Operates 59 subsidiaries and affiliates with a presence in 100 countries.
• Comarch Contact Centre includes speech recognition and voice biometrics, supports one multimedia queue for omnichannel traffic, and can be delivered as a hosted service from the Comarch Data Centre.

Services

• Comarch CRM & Sales Management
• Comarch Loyalty Management
• Comarch Contact Centre
• Marketing Automation

Contact Information

Website: www.comarch.com

Phone: +48 12 646 1000

Email: info@comarch.com

Address: Al. Jana Pawla II 39a, 31-864 Krakow, Poland

5. Monterail

Monterail is a Polish product studio that builds custom web and mobile applications and SaaS platforms for startups, scale-ups, and enterprises. Their engineering teams pair Ruby on Rails back ends with modern JavaScript front-ends and cross-platform mobile frameworks to deliver scalable, maintainable systems suited to CRM workflows.

As an end-to-end product studio, Monterail combines product strategy, UX design, and AI-native engineering to map complex sales and customer workflows into production-ready features. Remote collaboration and long-term delivery teams let them iterate on CRM capabilities and integrate with regulated stacks in fintech and healthtech.

Key Highlights

• Founded in 2010 and headquartered in Wrocław, Poland.
• 900+ projects delivered and a current NPS of 71.
• Official and Nuxt partner, with partnerships shown for Storyblok, Oracle, Framer, and Shopify.
• Acquisitions include Untitled Kingdom (MedTech) in 2024 and ElPassion and Lakeview Labs in 2025.

Services

• Custom Software Development
• Web Application Development
• Mobile App Development
• AI Solutions

Contact Information

Website: www.monterail.com

Email: hello@monterail.com

Phone: +48 533 600 136

Address (Poland HQ): ul. Oławska 27-29, 50-123 Wrocław, Poland

Address (USA): 222 Merchandise Mart Plaza #1871, Chicago, IL 60654, USA

6. 10Clouds

10Clouds designs and builds custom web, mobile, and AI-native products that connect enterprise data, user workflows, and secure backend services. Their engineering teams work with ReactJS, NodeJS, Python (Django), Flutter, and AWS to deliver APIs, integrations, and scalable cloud deployments.

They run an end-to-end product delivery lifecycle that spans discovery, product design, development, testing, and growth to reduce time to market for complex systems. That delivery model and hands-on experience with regulated fintech workflows make them a fit for businesses seeking bespoke CRM platforms that require integrations and AI augmentation.

Key Highlights

• Select partner in the Claude Partner Network (Anthropic), Services Track.
• Selected for Mastercard Start Path’s Agentic Commerce & Services program.
• 4.9/5 average across 95 Clutch reviews.
• Recognised in Deloitte 50 Fastest Growing in CEE and Financial Times Europe’s Fastest Growing Companies.

Services

• Web & Mobile Development
• AI Strategy
• AI Automation
• AIConsole

Contact Information

Website: 10clouds.com

Phone: +48 573 173 773

Email: hello@10clouds.com

Address: Chmielna 73 00-801 Warsaw

7. Asseco Poland

Asseco Poland S.A. is the Warsaw-listed parent of an international federation of software companies that delivers enterprise systems for banks, utilities, telecommunications, the public sector, and healthcare. The group supplies customer-service suites and customer directories through specialized subsidiaries and implements them into clients’ core systems and digital channels.

The company combines in-house product teams and regional implementation units within its subsidiaries to support large-scale implementations and long-term maintenance. That blend of productized customer-service modules and localized delivery makes Asseco a viable option for organizations seeking Poland-based partners for enterprise CRM projects.

Key Highlights

• Operates in 62 countries and employs over 34,000 people.
• Asseco PST’s ACSS (Asseco Customer Service Suite) CRM for financial institutions is listed on the Microsoft Marketplace.
• The Asseco CRM Framework used in Sales & Marketing implementations runs on Microsoft Dynamics CRM.
• Reported R&D investment of 270 million EUR in 2025.

Services

• Custom CRM development
• CRM integration with core banking
• ACSS for financial institutions
• CRM analytics & AI insights

Contact Information

Website: asseco.com

Phone: +48 17 888 55 55

Email: info@asseco.pl

Address: Olchowa 14, 35-322 Rzeszów, Poland

LinkedIn: linkedin.com/company/asseco-poland

8. Merixstudio

Merixstudio is a Polish software engineering firm that designs and builds custom, enterprise-grade digital platforms and data-rich applications suitable for bespoke CRM systems. The company combines product discovery, UX design, API integration, and engineering to create integrated customer-data platforms tailored to complex business workflows.

Merixstudio augments delivery with AI-assisted engineering and builds analytics and automation into customer-facing and backend systems to accelerate CRM workflows and decisioning. Its approach pairs early discovery and secure cloud delivery with continuous product design to help mid-size and enterprise clients adopt custom CRM solutions.

Key Highlights

• ISO 9001 and ISO 27001 certifications listed on the site, reflecting formal quality and information-security processes.
• Described on the homepage as a Global #1 Software Company on Clutch.
• Claims 25+ years of experience and 400+ delivered solutions, underscoring long-term enterprise delivery capacity.
• Publicly lists cooperation models that include Team as a Service, Fixed project, Consultation, and Maintenance to support long-term CRM programs.

Services

• Enterprise software development
• AI integration
• Cloud engineering & DevOps
• Product discovery & design

Contact Information

Website: www.merixstudio.com

Phone: +48 570 233 207. (merixstudio.com)

Address: Poznań (HQ) — ul. Małachowskiego 10, 61-129 Poznań, Poland. (merixstudio.com)

9. Future Processing

Future Processing is a Poland-based technology consulting and software delivery firm that builds custom enterprise applications, modernises legacy platforms, and executes CRM migrations for mid-market and enterprise clients. Their delivery couples full‑stack .NET and Java development with cloud-native deployments and AI-enabled advisory to integrate and extend CRM functionality across regulated environments.

The company works with long-term clients across finance, insurance, media, and utilities and documents CRM-related work in its case studies. Their teams operate onshore, nearshore, and offshore under a shared delivery framework that supports discovery, development, and post‑go‑live handover.

Key Highlights

• Founded in 2000 and employs 750+ professionals.
• Holds ISO 27001 and ISO 9001 certifications.
• Recognised as an AWS Advanced Tier Services Partner and a Microsoft Partner since 2007, and listed as a Google Cloud Partner.
• Creator of futureClaims™, a modular claims platform for insurers that demonstrates productised delivery in regulated domains.

Services

• Software Development
• Cloud & DevOps
• Data & AI Services

Contact Information

Website: www.future-processing.com

Phone: +48 32 461 23 00

Email: sales@future-processing.com

Address: Bojkowska 37a, 44-100 Gliwice. (future-processing.com)

10. Divante

Divante is an eCommerce engineering company based in Wrocław, Poland. It builds headless and composable commerce platforms and ships production-ready storefront components called CommerceBooster, which the site notes are built on 16 to accelerate delivery.

The company lists CRM among the back-office systems it connects and integration work, positioning it to handle custom CRM development and integration within commerce ecosystems. Divante offers multiple engagement models, including outcome-based and time-and-material arrangements, to support end-to-end CRM projects for enterprise stacks.

Key Highlights

• ISO 27001, ISO 9001, and ISO 13485 certifications for information security, quality management, and medical device software.
• Manages more than €2B in GMV according to the site.
• Core contributor to Alokai (formerly Vue Storefront) with 10,000+ GitHub stars for its open-source storefront work.
• Part of Cloudflight Group with 1,000+ engineers and 15 offices across Europe.

Services

• Platform Migrations
• Performance Optimisation
• UX/UI Design

Contact Information

Website: divante.com

Phone: (+48) 577 032 500

Email: info@divante.com

Address: ul. Legnicka 16, 53-673 Wrocław, Poland

11. eVolpe Consulting Group

eVolpe Consulting Group is a Poznań-based CRM and CX implementation and consulting firm that builds custom CRM solutions on both enterprise and open-source platforms. The company delivers projects using Scrum and combines AI, low-code/no-code tools and open-source components to tailor systems to each client’s processes.

The team positions itself as an independent advisor for complex, large-scale CRM rollouts and works across platforms including SugarCRM, Creatio and Zendesk. eVolpe supports clients through architecture, implementation and ongoing system growth to keep CRM aligned with evolving business needs.

Key Highlights

• Founded in 2009 and credited with roughly 15 years of CRM delivery experience.
• Has worked with about 300 clients and delivered approximately 150 marketing, sales, and customer service systems.
• Holds official partner and reseller relationships, including SugarAI/SugarCRM (Elite Partner status) and an official Creatio partner designation in Poland since 2022, and is an official Zendesk partner.
• Offers financing options for projects through a partnership with GRENKE to simplify procurement of licenses and implementations.

Services

• Business analysis
• CRM & CX implementations
• AI & process automation
• User training

Contact Information

Website: evolpe.pl

Phone: +48 511 071 201

Email: biuro@evolpe.pl

Address: Winogrady Business Center, Aleje Solidarności 46, 61-696 Poznań

Conclusion

SoftPro is the featured international partner for readers evaluating the 11 Best Custom CRM Development Agencies in Poland for 2026. Use this designation as a starting point while you compare the full list.
Choose a vendor based on project scale and sector experience. Confirm technology-stack compatibility with your existing systems and the provider’s ability to integrate or migrate legacy platforms. Factor in delivery model, governance, and communication cadence for distributed teams. Request case studies, client references, and a clear roadmap with timelines and support terms to validate fit, risk profile, and total cost of ownership.