Best CRM Development Providers in Iceland to Watch

Icelandic companies that rely on disparate sales, support, and billing systems often struggle to centralize customer data, maintain data privacy compliance, and automate sales and service workflows. When hiring a CRM development provider buyers should compare platform expertise, customization and integration capabilities, data migration strategies, security and compliance practices, support and maintenance options, and total cost of ownership.

SoftPro is the featured international partner leading this list and serves buyers across Iceland as an international CRM development partner.

1. SoftPro

SoftPro is our featured international partner for CRM development providers to watch in Iceland. The company works with startups, small and medium enterprises, and corporate development teams on CRM implementation, customization, and integrations. The team is based in Warsaw, Poland, and regularly delivers projects to clients across the Nordic region, including Iceland, through remote engagement and dedicated project teams.

Engineers build solutions on, .NET Core and C#. They execute cloud migrations on Microsoft Azure and modernize legacy systems for enterprise CMS and CRM platforms. The company provides long-term maintenance and support for delivered systems to ensure continuity after launch.

Key Highlights

• More than 20 years of combined team experience across client projects.
• Cloud delivery on both Microsoft Azure and AWS, including lift-and-shift, containerization, and rearchitecture.
• Published case studies covering CRM/HRM systems, a SaaS ETL platform, and an Umbraco website project.
• Practical AI work integrating large language models, RAG architectures, and ML to augment CRM and ERP workflows.

Services

• Custom software
• Web applications
• Cloud development and migration
• AI solutions

Contact Information

Website: soft-pro.pl

Phone: +48 571 282 759

Address: Poland, Warsaw, Mazowieckie Voivodeship, 13 Erasmus Ciołka St. 401

LinkedIn: www.linkedin.com/in/kyrylo-o

2. Advania (Iceland)

Advania Ísland is an Iceland-based IT company that implements and customizes cloud CRM platforms for public and private organisations, handling configuration, user training, and local project delivery. The firm pairs CRM platform work with systems integration and contact-centre technologies to connect customer data and service channels into operational workflows for Icelandic customers.

Key Highlights

• Registered Salesforce partner in Iceland.
• Delivered a Salesforce-based claims assessment system for Náttúruhamfaratryggingar Íslands that was deployed during the Reykjanes event.
• Maintains a dedicated webMethods practice with over 50 professionals.
• A webMethods provider since 2000 with more than 1,500 webMethods projects delivered.

Services

• Salesforce
• Microsoft Dynamics 365
• webMethods integration
• Genesys contact-centre integration

Contact Information

Website: advania.is

Phone: 440 9000

Address: Guðrúnartúni 10, 105 Reykjavík

3. Exigo ehf.

Exigo ehf. implements CRM and broader business systems for Icelandic companies using the Odoo platform, centralizing customer records, sales workflow, and related operational data into one suite. The team positions deployments to support local regulations and Icelandic business practices while reducing duplicate entry and manual handoffs.

Projects are delivered in staged, iterative deployments that let clients start with core CRM capabilities and expand to accounting, inventory, and e-commerce as needed. This incremental approach keeps implementations manageable while enabling automation and shared dashboards across teams.

Key Highlights

• Uses Odoo Studio for tailored user interfaces and lightweight customisations.
• Supports both Odoo Community (open-source) and Odoo Enterprise editions.
• Leverages Odoo’s native AI features across CRM, documents and automation to reduce manual work.
• Builds dashboards and KPI reporting inside Odoo for cross-team visibility.

Services

• Odoo configuration
• Custom module development
• Data migration & integrations
• Training and support

Contact Information

Website: exigo.is

Address: Bæjarlind 14-16, 3rd floor, Kópavogur, Iceland

Email: sala@exigo.is

Phone: 571 50 80

4. Stirna Consulting

Stirna Consulting is a Reykjavik-based enterprise software consultancy that implements CRM systems on Microsoft Dynamics 365 and builds data-driven automation and dashboards to turn customer feedback into actionable workflows.

Their delivery pairs systems architecture with hands-on change management and role-based training to secure cross-functional adoption and measurable business outcomes.

Key Highlights

• Listed as a Microsoft partner based in Reykjavík.
• Founded and led by Illugi Hjaltalín, Senior e-Business Consultant.
• Published a peer-reviewed article titled “The Strategic Use of AI in the Public Sector” in Government Information Quarterly (2024).
• Author of the “Agentic AI Framework for the Public Sector” whitepaper (Stirna Whitepaper, 2025).

Services

• Dynamics 365 Customer Engagement
• Power Platform solutions
• CRM customizations & support
• Change management and training

Contact Information

Website: stirna.is

Phone: (+354) 691 7778

Email: info@stirna.is

Address: Langholtsvegur 21, 104 Reykjavík, Iceland

5. Kaptio

Kaptio builds an end-to-end booking and CRM platform for multi-day travel operators and is headquartered in Kópavogur, Iceland.

Its origins as a Salesforce partner and the company’s statement that the platform is powered by Salesforce create a CRM-centric technology stack, and Kaptio follows a product-led release rhythm with major and minor releases every few months to support frequent platform updates.

Key Highlights

• Founded in 2012.
• On November 11, 2024 VEX II and investors associated with Annata acquired a 70% stake in Kaptio.
• Platform capabilities include a supplier connectivity studio for building and testing API integrations and a feature called Runa that extracts structured pricing, cancellation policies, and commission data from supplier PDFs and Excel.
• Enterprise partnerships and customers include Intrepid Travel, Railbookers, Rocky Mountaineer, Tauck, and Audley Travel.

Services

• Kaptio Travel Platform
• Kaptio for Cruise
• Kaptio for Rail
• Kaptio for FIT & Tailor-Made

Contact Information

Website: kaptio.com

Email: hello@kaptio.com

Address (Iceland): Hlidasmari 15, Kópavogur, Iceland

Address (UK): 10 John Street, London, WC1N 2EB

Address (Canada): Suite 200, 375 Water St, Vancouver, BC, V6B 5C6

LinkedIn: linkedin.com/company/kaptio

6. Bókun (Tripadvisor/Bokun)

Bókun builds booking and operations software that centralizes availability, automates guest messaging, and consolidates bookings and resource scheduling into a single platform for tour and activity operators.

That operational focus, paired with a built-in marketplace and distribution connectors, makes Bókun a practical option for Icelandic operators and for teams developing CRM integrations that need real-time booking and customer data synchronization.

Key Highlights

• Founded in Iceland in 2012 to serve the country’s growing tour and activity industry.
• Acquired by Tripadvisor in 2018 and operates with its own leadership team.
• Marketplace connects to 2,600+ resellers, including 70+ global online travel agencies.
• Publishes a 99.9% uptime metric and a 4.7 out of 5 customer rating on its About page.

Services

• Online Booking
• Channel Manager
• Point of Sale (POS)
• Pricing Tools

Contact Information

Website: bokun.io

Phone: +1 833 930 5755

Email: info@bokun.is

Address: Tripadvisor LLC, 400 1st Avenue, Needham, MA 02494, USA

7. NoLimit (NoLimit.is)

NoLimit is an Icelandic bespoke software studio that architects and ships production-grade enterprise systems tailored to operational workflows and customer portals. The team builds role-based portals and embeds custom CRMs inside broader operations stacks to support live integrations and automated supplier-data pipelines.

They have delivered national-scale platforms for clients such as Drífa and Norðurál, demonstrating experience with high-availability integrations, daily data engines, and programmatic growth systems. NoLimit combines in-house engineering and rapid delivery practices to move bespoke CRM projects from architecture to production at commercial speed.

Key Highlights

• Iceland's first Anthropic partner, positioned to build enterprise AI on Claude.
• Nordic Strategic Partner of Stash, delivering a persistent agent-native Virtual Filesystem for engineering teams.
• 3+ years building on Claude for production AI integrations.
• Implemented role-based portals and customer/B2B CRM portals on a scalable Supabase backbone in the Drífa platform.

Services

• Custom software
• AI integrations
• Web development
• Private coaching

Contact Information

Website: www.nolimit.is

Address: Reykjavík, Iceland

8. Conligo ráðgjöf

Conligo ráðgjöf is an independent software consultancy based in Reykjavík that advises Icelandic organisations on selecting, implementing, and operating business systems. The firm pairs advisory work with hands-on delivery to support CRM rollouts and other enterprise system projects.

Its practical delivery covers system selection, data migration, security configuration, cloud hosting, and end-user training to help organisations adopt new CRM and related platforms.

Key Highlights

• Completed a Salesforce CRM selection and rollout for 500 users, including data migration, security structure setup, and training.
• Implemented the ServiceMax field-service platform for a client covering 700 users with integration and user enablement.
• Led a Workday HRM implementation for 5,500 users that included payroll connections and Active Directory integration.
• Executed a Microsoft 365 upgrade affecting 5,000 users across multiple countries while preserving SharePoint, OneDrive, and Teams connections.

Services

• CRM selection & implementation
• Cloud hosting
• Systems integration
• Managed vendor oversight

Contact Information

Website: conligo.is

Phone: +354 825 8235

Email: info@conligo.is

Address: Laugavegi 29, 101 Reykjavík, Iceland

9. Origo hf.

Origo develops and implements CRM and broader business applications on the Microsoft technology stack for Icelandic organizations. It pairs local implementation teams with managed cloud and operational services to deliver end-to-end CRM deployments and ongoing support.

Key Highlights

• Origo is an Azure partner for Microsoft solutions.
• The company publishes Origo's Apps for Microsoft Dynamics 365 Business Central under a SaaS subscription agreement.
• Origo states it has over 30 years of experience in financial and ERP systems.
• In 2026 Origo completed the purchase of Maven and signed an agreement to acquire Datalab to strengthen its data and AI capabilities.

Services

• Implementation & integration
• SaaS app development
• Managed hosting and operations
• Data & AI services

Contact Information

Website: www.origo.is

Phone: 569 7700

Address: Dalvegur 30A, 201 Kópavogur

10. Zenter ehf.

Zenter ehf. is an Icelandic marketing and software firm that combines a CRM-capable project system with marketing automation to help sales and marketing teams manage customer relationships and campaign workflows. The company pairs its platform with CRM consulting and an integrated delivery approach that supports campaign orchestration, customer surveys, and lifecycle management while emphasizing data privacy and regulatory compliance.

Key Highlights

• Averages 2,000,000 emails sent per month.
• Averages 30,000 SMS messages sent per month.
• Reports 100+ satisfied customers.
• States compliance with Icelandic privacy and telecom laws with practices dating to 2003.

Services

• CRM consulting
• Email campaigns
• SMS campaigns
• Surveys & NPS

Contact Information

Website: zenter.is

Phone: 511-3900

Email: zenter@zenter.is

Address: Skeifan 15, 108 Reykjavík, Iceland

11. Gatula Labs (Gatula ehf.)

Gatula Labs builds connected digital systems that turn website enquiries into structured lead records and reliable contact flows, reducing manual follow-up and lost opportunities. The firm pairs front-end design with backend connections and operational tooling to make those lead flows CRM-ready for Icelandic and remote clients.

Gatula Labs delivers projects with an emphasis on secure deployments, performance monitoring, and ongoing technical care to keep integrations and data flows stable as businesses scale. The company’s approach centers on tying websites, forms, APIs, and dashboards into a single system that supports sales and customer-facing teams.

Key Highlights

• The company is operated by Gatula ehf., with Kennitala 450526-1850 and VAT number 161431.
• Gatula Labs is part of the Gatula ecosystem alongside, Gatula Connect, and Gatula Time.
• The firm publishes four defined collaboration models called Launch project, Growth system, Custom platform, and Technical care.

Services

• Premium Websites
• Integration & Infrastructure
• Support & Evolution

Contact Information

Website: gatulalabs.com

Email: labs@gatula.com

Address: Bíldshöfði 16, 110 Reykjavík, Iceland

12. Nemo Software Solutions

Nemo Software Solutions is a Reykjavík-based development firm that builds tailored customer relationship management platforms and complementary business applications for Icelandic companies and agencies. The team focuses on integration-heavy CRM projects that tie customer data into existing back-office systems and client workflows.

Their delivery emphasizes API-driven architectures and measurable UX improvements, with an engineering-led approach that covers initial builds through long-term updates and operational support.

Key Highlights

• Offers SaaS product development as part of its custom software practice.
• Provides cloud-native application development capabilities for scalable deployments.
• Develops AI-enabled chatbots that integrate with Facebook Messenger, WhatsApp, and Slack.
• Lists API design and end-to-end integration services in its core offerings.

Services

• Custom Headless Web Development
• Content Management Systems
• Custom E-commerce Development
• Web Analytics and Metrics

Contact Information

Website: www.nemo.is

Phone: +354 564 4560

Email: info@nemo.is

Address: Árleyni 8, 112 Reykjavík, Iceland

13. Wise Lausnir

Wise Lausnir implements and customizes customer relationship management solutions on the Microsoft stack, using Dynamics 365 and Power Platform to centralize customer data, automate sales and service workflows, and surface analytics through Power BI. The company combines consultancy-led rollouts with local delivery and managed hosting to deploy and maintain CRM systems across commercial and public-sector organizations in Iceland.

Wise operates a service desk and offers long-term support and integration with its business applications to scale CRM projects and connect customer processes with finance and operations systems.

Key Highlights

• Publishes more than 60 commercial solutions on Microsoft AppSource.
• Trusted by approximately 1,000 organisations across public and private sectors.
• Core technology partner to over 75% of municipalities in Iceland.
• Recipient of Microsoft Partner of the Year recognition and the Exemplary Company Award from VR.

Services

• Sales
• Customer Service
• Field Service
• Marketing

Contact Information

Website: wise.is

Phone: 545 3200 (Customer Service), 571 3589 (On-call)

Email: wise@wise.is

Address: Ofanleiti 2, 103 Reykjavík

Address: Hafnarstræti 91, 600 Akureyri

14. TechState.io

TechState builds intelligent, automated business systems that modernize sales and customer workflows for Icelandic and international clients. The company combines AI, process automation, and low-code delivery to replace manual sales tasks with measurable, data-driven processes.

They implement CRM solutions on the Microsoft Power Platform and integrate low-code apps, Power BI analytics, and retrieval-augmented generation assistants to accelerate CRM adoption and automate sales operations. Delivery emphasizes packaged transformation offers and integrations with ERP and data pipelines to speed deployment and reduce customization overhead.

Key Highlights

• Lists Microsoft Dynamics 365 Business Central and Business Central Extensions under its Microsoft Solutions.
• Offers a Sales Automation Suite transformation package that automates lead capture, follow-ups, CRM updates, and cross-tool notifications.
• Provides an Automated Sales Intelligence Agent (LeadIntel AI) that analyzes LinkedIn profiles and Trustpilot reviews and delivers intelligence reports by email or Telegram.
• Serves multiple verticals relevant to CRM projects, including eCommerce, Medical, Real Estate, Logistics, Manufacturing, Hospitality, and Education.

Services

• AI-Powered Process Automation
• Modern Application Development
• Data Engineering & Analytics

Contact Information

Website: techstate.is

Phone: +354 846 6314

Conclusion

SoftPro is our featured international partner for CRM development providers to watch in Iceland.
When choosing a provider, prioritize platform compatibility with your existing systems, the vendor’s industry experience, and whether you need advisory-led consulting or hands-on implementation and managed operations. Also factor in integration complexity, demand for automation or low-code/AI capabilities, any booking or marketing-automation requirements, and your budget and timeline.