Top 10 IT Support Outsourcing Firms in Italy: Best Picks for 2026

Companies expanding or operating in Italy often face inconsistent IT support across regions, language barriers, regulatory requirements like GDPR, and mismatched service-level agreements that disrupt operations. When outsourcing IT support in Italy, buyers should compare response times, multilingual support, GDPR compliance and data residency options, escalation processes and SLAs, technical scope from help desk to managed services, and pricing and contract flexibility.

SoftPro is the featured international partner leading this list and serves buyers across Italy for outsourced IT support. Use the SoftPro profile as a baseline to compare SLA commitments, multilingual help desk coverage, GDPR controls, technical scope, and pricing models offered by the other firms.

1. SoftPro

As the featured international partner on this Top 11 IT Support Outsourcing Firms in Italy: Best Picks for 2026 list, SoftPro serves Italian buyers who need remote engineering, outsourced IT support, and long-term maintenance from an EU-based delivery team. The Warsaw-based firm works with Italian enterprises, mid-market companies, and fast-growing startups that require dedicated squads, project-based outsourcing, or staff augmentation delivered remotely.
SoftPro brings focused Microsoft-stack engineering and enterprise CMS migration experience to complex engagements, applying, .NET Core and C# together with Azure-based architectures to modernize legacy systems and migrate content platforms. The team manages full delivery lifecycles, from platform migrations and frontend/backend integration to sustained post-launch support and maintenance.

Key Highlights

• More than 20 years of combined team experience across EU projects.
• Documented Umbraco implementation supported by a client testimonial for a CMS website.
• Cloud practice covers both Microsoft Azure and AWS, with migration and containerization work.
• AI capabilities include LLM integration, RAG architectures, ML model development, and automation tied to ERP and CRM systems.

Services

• Custom software development
• Web application development
• Cloud development

Contact Information

Website: soft-pro.pl

Phone: +48 571 282 759

Address: Poland, Warsaw, Mazowieckie Voivodeship, 13 Erasmus Ciołka St. 401

LinkedIn: www.linkedin.com/in/kyrylo-o

2. AlmavivA S.p.A.

AlmavivA S.p.A. is an Italian technology group delivering end-to-end digital transformation, large-scale outsourced IT support, and multichannel customer management for public administrations and private enterprises.

The group operates a network of contact-center subsidiaries and integrates data and AI capabilities to run technical-support and customer-engagement operations at scale.

Key Highlights

• 65 companies in the AlmavivA Group, 80 global sites and a workforce of about 40,000 people.

• The Digital Customer Management division reports handling more than 500 million contacts globally.

• Almawave Labs is the group’s proprietary people-centered technology offering NLP, Generative AI, Symbolic AI, Conversational AI, speech technology, and data & machine-learning tools.

• Digital Relationship Management companies within the group include Almacontact, Almaviva Experience and Almaviva Tunisie, and the group is positioned in the “Visionaries” quadrant for digital relationship management services.

Services

• Digital Customer Management

• Contact Center Outsourcing

• AI & NLP Platforms

• Multichannel Customer Support

Contact Information

Website: www.almaviva.it

Phone: (+39)06.39931

Email: info@almaviva.it

Address: Via di Casal Boccone, 188-190 00137 Roma. (almaviva.it)

3. Var Group S.p.A.

Var Group is an Italian IT services and solutions group that delivers managed IT, cloud, security, and application services to enterprises across multiple industries. The company operates through named business units such as 7CIRCLE, Var One and Yarix to combine local delivery centers and European offices when running infrastructure, application and digital transformation projects.

For IT support outsourcing, Var Group uses a remote-first delivery model through its Var4You competence center and dedicated help-desk teams that handle workstations, on-premises infrastructure, networking, connectivity and multi-cloud environments. That delivery model is supported by ISO-certified management systems and published SLA & PLA documents for its data‑center and cloud operations.

Key Highlights

• ISO 9001:2015 management system certificate (Certificate C790477) covering cloud and on‑premise infrastructure services, SOC management and incident response, valid through December 16, 2026.

• ISO 45001:2018 occupational health and safety certification (Certificate C616977) valid through October 18, 2026 for multiple Var Group sites.

• Var Group is part of the Sesa Group, with consolidated revenues of EUR 3,620.8 million as of April 30, 2026.

• Var Group brands include VAR BMS / Unizon as a Gold Partner of SAP and Var One as the primary SAP Business One competence center in EMEA with a broad certified technician network.

Services

• Managed IT & Help Desk

• Cloud & Hybrid Infrastructure

• Network & Edge Services

• Managed Security & SOC

Contact Information

Website: www.vargroup.com

Phone: HW support 800445003; SW support 800400000; General inquiries 800646543

Address: Via della Piovola 138 - 50053 Empoli (FI) - Italy

4. Lutech S.p.A.

Lutech S.p.A. is an Italian Digital Evolution Company that delivers end-to-end IT support, managed operations, and digital transformation services for enterprise and public sector clients. The company emphasizes integrated delivery across cloud, application and infrastructure domains to keep mission-critical environments running and evolving.

Lutech pairs vendor partnerships and a certified delivery model with industry-specific case studies to operate and optimize large-scale IT estates. This delivery focus and its breadth across cloud, cybersecurity, and application management make it a relevant choice for outsourcing IT support in Italy.

Key Highlights

• Lutech holds system certifications including ISO/IEC 27001:2017, ISO 9001:2015 and ISO/IEC 20000-1:2011.

• The company announced a strategic collaboration with IonQ Italia on September 9, 2026 to accelerate industrial adoption of quantum technologies.

• Lutech formed a strategic partnership with Coupa on August 4, 2026 to accelerate procurement digital transformation in Italy.

• The group publishes sector case studies and serves industries that include Energy & Utilities, Financial Services, Public Sector, Telco, Manufacturing and Healthcare.

Services

• Innovation Advisory

• Design & Delivery

• Operate & Optimize

Contact Information

Website: lutech.group

Phone: +39 02 25427011

Email: info@lutech.it

Address: Via Bisceglie, 66 20152 Milano (MI)

5. Exprivia Group

Exprivia Group is an Italian ICT company that designs, integrates and manages technologies to support digital transformation across artificial intelligence, data management, cybersecurity, ERP integration, cloud, IT infrastructures and business process outsourcing. The group combines system integration, productized SAP offerings and operational delivery to keep enterprise applications and infrastructure running in mixed on‑premise and cloud environments.

Its managed-services and business process outsourcing capabilities deliver end-to-end operations from architecture and development to day-to-day application and infrastructure management for regulated markets such as banking, healthcare and public administration. This operational breadth makes Exprivia a relevant choice for IT support outsourcing needs that require integrated technology, process and governance controls.

Key Highlights

• Certified to ISO/IEC 42001 for its AI governance model.

• Holds the maximum-score Italian "legality rating" for corporate compliance.

• Publishes Exprivia4Services, a preconfigured SAP packaged solution for service companies.

• Maintains direct operations in China and India while retaining Italian managerial leadership.

Services

• IT Infrastructures Services

• Digital Workplace & Service Desk

• Business Process Outsourcing (BPO)

• Cloud & ERP Integration

Contact Information

Website: www.exprivia.it

Email: exprivia@pec.it

Address: Via A. Olivetti 11 70056 Molfetta BA

6. Deda Tech (Dedagroup)

Deda Tech is the Deda Group’s Managed Cloud & Security Service Provider that supports Italian companies with design, integration, and operation of infrastructure, cybersecurity, and AI-enabled services. The firm positions its teams and platforms to simplify and secure customers’ IT estates while enabling long-term information governance.

Its full-stack delivery model covers strategy, implementation, and ongoing operations, which makes the company suitable for IT support outsourcing when organizations want to delegate daily infrastructure and security management while retaining governance and compliance oversight.

Key Highlights

• More than 20 years’ experience in IT service delivery.

• Over 200 professionals across the organization.

• 30+ locations in Italy and multiple eco-friendly, state-of-the-art data center campuses.

• Centralized Management Console for Managed IaaS complemented by a Next Generation SOC for security operations.

Services

• Managed IaaS

• Managed SAP

• Cybersecurity Operations

• Cloud Computing

Contact Information

Website: www.dedatech.com

Phone: +39 0461 997111

Email: info@dedagroup.it

Email: dedatech@pec.dedagroup.it

Address: Legal Office: Viale Fulvio Testi, 280/6 – 20126 Milan, Italy; Administrative Office: Via di Spini, 50 – 38121 Trento, Italy

7. Maticmind S.p.A.

Maticmind S.p.A. is presented on its official site as an Italian ICT system integrator that designs, integrates, and manages enterprise IT projects and operations for corporate clients. The site frames the company’s approach around engineered, end-to-end delivery and managed operations intended to support outsourced IT needs.

The official site displays Zenita Group S.p.A. branding alongside Matic visual elements in the footer, and it features a corporate news item announcing the creation of Zenita Group on October 28, 2025. Those site signals point to the company’s current group alignment and how it positions consolidated IT support and managed-service delivery.

Key Highlights

• Operates a Security Operations Center (SOC) and lists threat management, vulnerability assessment, and penetration testing among its cybersecurity capabilities.

• States support for cloud migrations to public, private, and hybrid environments and positions cloud-managed models for enterprise customers.

• Publishes a "Cloud as a Service" guide dated March 30, 2026, indicating an articulated Cloud as a Service offering.

• Official site includes a corporate announcement dated October 28, 2025, about the formation of Zenita Group.

Services

• Digital Workplace

• Enterprise Application

• Data Center

• Professional Services

Contact Information

Website: www.maticmind.it

Phone: +39 02 27 42 61

Address: Via Roberto Bracco, 6, 20159 Milano (MI)

8. Italtel S.p.A.

Italtel is an Italian ICT multinational that designs, integrates and operates network, cloud and collaboration infrastructures for service providers and large enterprises. The company combines proprietary and third-party software with multi‑vendor systems integration to support long‑term infrastructure and communications lifecycles.

Its delivery model pairs managed services and a global operations footprint with Smart Operations and AIOps-driven orchestration to provide continuous 24/7 support, lifecycle management and technical assistance for large-scale IT and network environments.

Key Highlights

• Cisco Gold Integrator and Gold Provider recognitions across multiple countries, plus Cisco architecture certifications and a Cisco AI‑Ready Infrastructure certification.

• Achieved Cisco Powered Service certification for its Managed Firewall offering (announced 25 July 2025), a first for a Cisco Gold Provider in Italy.

• AWS Advanced Partner and Solution Provider status to lead public-cloud migration projects for commercial and public-sector customers.

• Holds system certifications including ISO 9001 (since 1992), ISO 27001, ISO 14001 and ISO 45001, and SOA OS19 classification (Class VIII) enabling participation in high-value public works tenders.

Services

• Managed Network Services

• Managed Security Services

• Hybrid Cloud & Migration

• Unified Communications & Contact Center

Contact Information

Website: www.italtel.com

Phone: +39 024388.1

Email: contato@italtel.com

Address: Via Caldera, 21, 20153 Milano - Italy

LinkedIn: linkedin.com/company/italtel

9. Sirti S.p.A.

Sirti is an Italian engineering and digital solutions group that builds and maintains critical network infrastructure while operating a dedicated technology arm for enterprise IT projects.

Its nationwide field workforce and centralized digital engineering teams are structured to deliver scalable outsourced IT support, combining on-site maintenance, remote operations and platform integration for telecom and public-sector clients.

Key Highlights

• ISO 9001:2015 certification listed in the company’s compliance documentation.

• Qualified with SOA attestations for execution of public works.

• Company and personnel hold F-Gas certifications to operate on systems containing fluorinated gases.

• Announced a strategic relaunch on January 13, 2025 under RSCT Fund ownership to concentrate on Telco Infrastructures and Digital Solutions.

Services

• Managed Services

• Field Network Maintenance

• Cybersecurity

• Data Center Operations

Contact Information

Website: www.sirti.it

Phone: +39 02 95881

Email: comunicazione@sirti.it

Address: Viale Thomas Alva Edison 110, 20099 Sesto San Giovanni (MI)

LinkedIn: linkedin.com/company/165987/

10. Kirey Group

Kirey Group is a European technology and digital consulting firm headquartered in Milan that guides companies through digital transformation and data-driven innovation. The company combines cross-disciplinary engineering and consulting teams to support enterprise IT and digital projects across the lifecycle.

Kirey aligns agile practices and engineering capabilities to deliver resilient IT operations and modern application platforms for enterprise clients, making it a well-suited option for IT support outsourcing in Italy.

Key Highlights

• Holds multiple certifications including ISO 9001:2015, ISO/IEC 27001:2022, and ISO/IEC 20000-1:2018.

• Maintains technology partnerships with AWS, Oracle, Cisco, CheckPoint, TrendMicro, and Tufin.

• Employs more than 1,500 people and maintains a strong international presence.

• Serves sectors including Banking & Insurance, Manufacturing & Retail, Public Administration, and Energy.

Services

• Cloud Migration Services

• Infra/Cloud Operations

• Platform Engineering

• Application Maintenance

Contact Information

Website: www.kireygroup.com

Phone: +39 02 78625200

Email: info@kireygroup.com

Email (PEC): kirey@pec.it

Address: Viale Francesco Restelli 5 - 20124 Milan

Conclusion

Choose a provider by matching their delivery model and technical strengths to your priorities. Prioritize whether you need remote engineering or on-site field teams, cloud and cybersecurity capabilities, systems integration experience, sector-specific track record, and the capacity to manage long-term maintenance and scale.

Use this list to narrow options quickly: the featured partner SoftPro is highlighted for buyers focused on remote engineering, outsourced IT support, and long-term maintenance. If your project requires extensive on-site network build or field operations, prioritize firms with nationwide field workforces such as Sirti. If systems integration or a decentralized specialist network matters, consider Reply, Lutech, or Maticmind. If managed cloud, security, or AI and data capabilities are priorities, look at Var Group, Deda Tech, or Exprivia. For broader digital transformation and consulting-led initiatives, AlmavivA, Italtel, and Kirey Group are relevant starting points.