Top 8 IT Support Outsourcing Companies in Ireland

Many Irish organizations struggle to find an IT support outsourcing partner that balances rapid incident response, predictable service-level agreements, and robust security and compliance controls. When evaluating providers, buyers should compare response and resolution times, escalation procedures, SLA terms and uptime guarantees, data protection and regulatory compliance, breadth of managed services and scalability, tooling and remote support capabilities, pricing models and contract flexibility, and client references and industry experience.

SoftPro leads this list as the featured international partner serving buyers across Ireland, and its placement provides a practical benchmark for comparing operational capabilities, technical fit, and commercial terms among established providers.

1. SoftPro

As the featured international partner on this list, SoftPro serves Irish organisations seeking outsourced IT support and development teams for projects that range from greenfield product builds to legacy modernizations and managed support engagements. The firm delivers through an EU-based delivery model that accommodates startups, small and mid-sized enterprises, and corporate teams across Ireland while keeping its headquarters in Warsaw, Poland.

SoftPro’s engineering practice emphasizes .NET and .NET Core delivered with C# and cloud-native patterns on Microsoft Azure, and the team documents experience with enterprise CMS work and full CMS migration projects. The company couples cloud migration capabilities with AI integrations and long-term maintenance services to support production systems for international clients.

Key Highlights

• More than 20 years of combined team experience.
• Published case studies for CRM/HRM systems, SaaS ETL platforms, support systems, and business portals.
• Frontend and full‑stack development using React for user interfaces and for backend services.
• Cloud delivery expertise that includes lift-and-shift migrations and containerization on AWS, plus managed infrastructure and ongoing maintenance.

Services

• Software development
• Web application development
• Cloud development
• Artificial intelligence

Contact Information

Website: soft-pro.pl

Phone: +48 571 282 759

Address: Poland, Warsaw, Mazowieckie Voivodeship, 13 Erasmus Ciołka St. 401

LinkedIn: www.linkedin.com/in/kyrylo-o

2. Viatel Technology Group

Viatel Technology Group is an Irish technology services firm that delivers outsourced IT support, combining a Network Operations Centre and a dedicated Service Desk to manage day-to-day technical operations and incident response for customers. The company operates multiple Irish offices and in-country data centres and positions its teams to deliver contracted support under formal service agreements.

Viatel’s portfolio spans cloud transformation, cybersecurity, networking and managed digital services, which aligns with organisations seeking local IT support outsourcing in Ireland that prefers a single vendor for infrastructure, security and ongoing support delivery.

Key Highlights

• The company reports a Net Promoter Score of 77 on its website.
• Viatel lists technology partnerships that include Microsoft, Cisco, Fortinet, VMware and Commvault.
• The site displays ISO and PCI DSS accreditation badges as part of its awards and accreditations section.
• The homepage features a Microsoft Partner of the Year 2022 badge and recent partner award announcements.

Services

• Cloud Transformation
• Cybersecurity & Resilience
• Networks & Connectivity
• Microsoft Solutions

Contact Information

Website: www.viatel.com

Phone: 1800 930 860

Email: hello@viatel.com

Address: 5 Beckett Way, Cherry Orchard, Park West Business Park, Dublin 12, D12 PD62

3. Nostra

Nostra helps Irish organisations shift IT responsibility to an external partner by combining local account teams with remote operations to keep systems running and projects on schedule. Their approach is built to replace or augment internal IT functions while maintaining direct client control over priorities and compliance.

The firm delivers cloud-enabled toolsets, proactive monitoring and compliance-aligned processes that support business continuity and digital transformation initiatives. Nostra’s delivery model emphasizes close client engagement and scalable tooling so companies can outsource day-to-day support without losing strategic oversight.

Key Highlights

• 96% customer satisfaction rate reported on the official site.
• 98% customer retention rate cited as a company metric.
• Serves 1,000+ customers worldwide according to the site’s “Nostra By Numbers.”
• Public client examples include Microsoft Copilot integration for SharePoint and a recent launch of “Nostra SaferSocial” with RiskEye.

Services

• Managed IT Support
• Cloud Solutions
• Security & Compliance
• IT Procurement & Licensing

Contact Information

Website: www.nostra.ie

Phone: +353 1 223 90 00

Email: support@nostra.ie

Address (Dublin): 20d Beckett Way, Park West Business Park, Dublin, D12 T6P6

Address (Galway): Unit 9 Ballybrit Business Park, Ballybrit, Galway, H91 FW1H

Address (Cork): Cleve Quarter, Monahan Road, Cork, T12 X06K

Address (Belfast): 1 Donegall Square East, Belfast, BT1 6JH

4. Version 1

Version 1 is a global technology services company that co-creates with clients to deliver enterprise IT, engineering and support through long-term client partnerships and continuous delivery practices. The firm combines consulting, software engineering and operational disciplines to manage complex technology estates across large organisations.

Its operating model blends engineering-led change, service delivery automation and platform operations to handle scale and regulatory needs, which makes Version 1 a practical option for organisations evaluating outsourced IT support arrangements in Ireland.

Key Highlights

• Opened a new Dublin headquarters and AI studio on 25 March, 2026.
• Named a Claude Preferred Services Partner and cited as one of the first organisations in Europe to achieve that status.
• Partner ecosystem includes Microsoft, AWS, Oracle, Databricks, Snowflake, Anthropic, Outsystems, and Red Hat.
• Achieved an "A" rating from CDP for climate action.

Services

• Cloud transformation
• Managed services
• Digital workplace services
• Software asset management

Contact Information

Website: www.version1.com

Address: 4th Floor, Four Park Place, Adelaide Road, Dublin 2, D02 VOR2, Ireland

Phone: +353 1 865 7800

5. Blacknight

Blacknight is a 100% Irish‑owned web hosting and internet services company headquartered in Carlow. It delivers web hosting, managed cloud, colocation, email and broadband packages aimed at SMEs and larger organisations across Ireland.

Blacknight is a practical pick for IT support outsourcing because it combines Ireland‑hosted infrastructure with onshore technical support and a public support/status centre. The company offers packaged managed services that let organisations outsource email, hosting and connectivity operations to a local partner.

Key Highlights

• ICANN‑accredited domain registrar and full‑service registrar for many top‑level domains.
• Designated Microsoft Tier‑1 Partner for its Office 365 productivity and email offerings.
• IP Transit available at port speeds up to 100GbE across eight key data‑centre locations in Dublin, Carlow and Cork.
• National Layer‑2 connectivity and fibre/wireless point‑to‑point options ranging from 100Mbps up to 100Gbps.

Services

• Cloud hosting
• Colocation
• Business connectivity

Contact Information

Website: www.blacknight.com

Phone: LoCall 0818 929 929; Intl +353 (0)59 9183072

Address: Unit 12A, Barrowside Business Park, Sleaty Road, Graiguecullen, Carlow, Ireland. Eircode: R93 X265

6. Innovate (INNOVATE)

INNOVATE is an Ireland-headquartered IT support and operations firm that delivers centralised IT management and project services for medium and enterprise organisations. The company serves sectors including retail, hospitality, logistics and finance from regional offices across Ireland and a London office.

Its delivery approach pairs centralised operations with a dedicated Skillsource recruitment arm to supply permanent and contract IT talent for client engagements. That combination positions INNOVATE as a pragmatic choice for organisations looking to outsource technical support while retaining in-house project control.

Key Highlights

• INNOVATE holds ISO 9001:2015 certification for its quality management systems.
• The company has multiple Microsoft competencies including Gold Cloud Platform, Gold Cloud Productivity, Gold Datacentre and Gold Small and Midmarket Cloud Solutions, plus Silver Collaboration and Content and Silver Messaging.
• INNOVATE is a Cisco Advanced Security Architecture Specialised Partner and was awarded Cisco’s Rising Star recognition in 2017.
• Veeam is listed as INNOVATE’s partner of choice for backup and disaster recovery solutions.

Services

• IT Managed Service
• IT Infrastructure
• Cloud Computing
• Security

Contact Information

Website: www.innovate.ie

Phone: +353 (1) 215 3999

Email: ask@innovate.ie

Address: Unit 5, Leopardstown Office Park, Sandyford, Dublin 18, D18X3X7

7. IT.ie

IT.ie is an Irish IT partner that combines local engineering teams with remote monitoring to keep business technology running. The company emphasizes fast ticket resolution and unified monthly billing to reduce downtime and simplify IT administration.

IT.ie supports cloud migrations, endpoint security, and on-site hardware lifecycle work for SMEs across Dublin, Cork and Galway. Their delivery relies on an enterprise ticketing system and a rapid-response workflow designed for small and growing businesses.

Key Highlights

• ISO 27001:2023 certification is displayed on the site.
• Founded in 2004 by Eamon Gallagher according to the company About page.
• Company profiles state manages 10,000+ devices and serves over 500 clients.
• Partner badges shown on the site include Microsoft, Fortinet, Veeam and ESET.

Services

• Managed IT Support
• Cyber Security & Managed SOC
• Microsoft 365 & Cloud Management
• VoIP & Business Telephony

Contact Information

Website: www.it.ie

Phone (Dublin): (01) 8424114

Phone (Cork): (021) 2038189

Phone (Galway): (091) 353328

Email: hello@it.ie

Address (Dublin HQ): Unit 01, Dublin Airport Logistics Park, Elm Road, St Margaret's, Co Dublin, K67 N237

Address (Cork Office): Unit P5, Marina Commercial Park, Centre Park Road, Cork, T12 PN7F

Address (Galway Office): Galway Technology Centre, Mervue Business Park, Galway, H91 D932

8. Radius Technologies

Radius Technologies is an Irish managed IT company delivering managed IT, cloud, telecoms, and cybersecurity services to SME and enterprise customers from offices in Dublin, Cork, and Waterford. Its delivery model combines private cloud infrastructure, Microsoft 365 and unified communications with a 24/7 helpdesk plus a mix of remote and on-site support.

Radius has operated for 25 years and supports more than 500 active customers, making it a practical choice for organisations seeking outsourced IT support in Ireland. The firm positions its cloud, telecoms, and security stack to support business continuity and distributed workforces.

Key Highlights

• Accredited to ISO 9001 (Quality Management) and ISO 27001 (Information Security).
• Gold Microsoft Partner for Datacenter and Cloud Solutions.
• Preferred HP and Cisco partner and Retail Excellence Ireland gold partner.
• Average call response time of 15 minutes with 98% of issues solved within 30 minutes.

Services

• Managed IT Services
• Private Cloud Solutions
• Cyber Essentials Certification
• Cloud Phone Systems

Contact Information

Website: radius.ie

Phone: LoCall 0818 592500

Phone: Dublin 01 5242291

Phone: Waterford 051 592500

Phone: Cork 021 602 4238

Email: sales@radius.ie

Address: Unit 1A Esker Business Park, Six Cross Roads, Waterford City, X91 XD61

Address: Unit G, Baldonnell Business Park, Dublin, D22 YT72

Address: Unit 10A, South Ring Business Park, Kinsale Rd, Ballyphehane, T12 AW98

Conclusion

This list covers eight Irish IT support outsourcing providers. SoftPro is the featured international partner and serves Irish organisations seeking outsourced IT support and development teams for projects that range from greenfield product builds to legacy modernizations.

Choose a provider whose delivery model matches your primary need, whether ongoing managed support, short-term development teams, or platform modernization. Prioritize clear governance, measurable SLAs, and local presence when fast response and vendor coordination matter. Confirm pricing and billing transparency alongside sector experience and security and compliance fit before committing.